At BuyPak, customer satisfaction is our top priority. We carefully check and pack every order; however, if you receive a damaged, defective, or incorrect product, we are here to help.
Eligibility for Refunds & Exchanges
You may request a refund or exchange within 7 days of receiving your order. To be eligible:
The product must be unused, unwashed, and in original condition
Original packaging, tags, and accessories must be intact
Proof of purchase (order number or receipt) must be provided
Non-Refundable Items
Refunds or exchanges will not be accepted for:
Products damaged due to misuse or mishandling
Items returned after 7 days of delivery
Products without original packaging
Refund Process
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
Approved refunds are processed to the original payment method
Refund processing may take 5–10 working days, depending on the payment provider
Exchange Policy
If you wish to exchange a product due to damage or wrong delivery, we will arrange a replacement subject to stock availability.
Return Shipping
Return shipping instructions will be shared after your refund request is approved. In cases of damaged or incorrect items, return shipping may be covered by Buy Pak.
Contact Us
For refund or exchange requests, please contact our customer support team with clear images or videos of the issue.
